On demand
People and process: Guidance for rolling out Claude
In this 90 minute session, we'll dive deep into the two sides of ensuring Claude is a success for your organisation: configuration and employee-centric change management. We'll walk through the controls that matter: SSO and SCIM, role based access controls, connector and MCP permissions, data retention, spend limits, audit logs. Then we'll dive into the people side: champions networks, train-the-trainer, the comms and rituals that turn a licence into weekly use, and what stalled rollouts tend to have in common.
Featured speakers
Maddy O'Brien
Customer Success @ Anthropic
What you’ll learn
The Claude configuration decisions that matter most at rollout: SSO and SCIM, role based access controls, connector and MCP permissions, data retention, spend limits and audit logs
How to build a champions network and run train-the-trainer so adoption spreads without a central team driving every step
The comms cadence and team rituals that turn a licence into weekly, habitual use
What stalled rollouts have in common, and the early signals that tell you to course correct